At Your Baby Shop, we are committed to delivering your order with care, precision, and transparency. Please review the following shipping terms before placing your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with relevant shipping details.

Please note:

• Processing times may vary during high-demand periods

• Orders cannot be modified or cancelled once they have been processed

Shipping Timeframes

Estimated delivery time for all orders:

• 10–15 business days

Please note that these are estimated timeframes only and are not guaranteed.

Delays may occur due to:

• Shipping carriers

• Customs processing

• High seasonal demand

• Factors beyond our control

Shipping Fees

✨ We offer free shipping on all orders.

There are no additional shipping charges at checkout unless otherwise stated.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow a few days for tracking updates to appear after shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

We are not responsible for:

• Orders delivered to incorrect addresses provided at checkout

• Failed delivery attempts due to incorrect or incomplete information

If an order is returned due to incorrect details, additional shipping fees may apply.

Lost or Delayed Shipments

If your order has not arrived within the expected timeframe, please contact us at:

📧 support@yourbabyshop.store

We will investigate the issue with the shipping provider.

Please note:

• We are not liable for delays once the order has been handed to the carrier

• Claims must follow our Refund & Return Policy, including required evidence

Damaged, Missing, or Incorrect Items

In the unlikely event that your order arrives damaged, incorrect, or incomplete:

📸 You must record a clear photo or video of the package and contents upon delivery before opening.

This is required to validate any claim.

All issues must be reported within 15 days of delivery and will be handled in accordance with our Refund & Return Policy.

Customs, Duties & Taxes

For international orders:

• Customs fees, duties, or import taxes (if applicable) are the responsibility of the customer

• We are not responsible for delays caused by customs clearance

Delivery Confirmation

Once a package is marked as delivered by the carrier, it is considered successfully delivered.

We are not responsible for:

• Lost or stolen packages after delivery

• Delivery issues arising from unsecured locations

Customers are encouraged to ensure a secure delivery location.

Contact

For any shipping-related inquiries, please contact:

📧 support@yourbabyshop.store

📍 London, United Kingdom