At Your Baby Shop, we take pride in delivering a curated, high-quality experience. Every order is handled with care and attention to detail. Should an issue arise, we are committed to resolving it with fairness, discretion, and efficiency.

Important Notice (Required for Claims)

📸 Upon delivery, customers are required to record a clear photo or video of the package and its contents prior to opening.

This step ensures a smooth and prompt resolution in the rare event of an issue.

This requirement is communicated in your order confirmation email at the time of purchase.

Claims submitted without sufficient visual evidence may be declined or limited at our discretion.

Damaged or Defective Items

If your item arrives damaged, faulty, or not functioning as intended:

• You may request a refund or replacement within 15 days of delivery
• Requests must include clear visual evidence demonstrating:
  
• The defect or damage
• The impact on usability or functionality 

Once verified, we will offer:

• A refund to your original payment method, or
• A replacement item, subject to availability

Please note:

Minor packaging damage does not qualify for a refund if the product remains fully functional and intact.

Incorrect or Missing Items

 If you receive an incorrect item or your order is incomplete:

• You must notify us within 15 days of delivery
• Required evidence includes:
  
• Clear images of the received item
• Original packaging
• Shipping label
• Description of the discrepancy (e.g., size, color, or item mismatch)

Once confirmed, we will proceed with a replacement or refund accordingly.

Claim Review & Approval

 All claims are subject to a verification and review process.

We reserve the right to request additional information or evidence to validate any claim.

Claims that are:

• Incomplete
• Unclear
• Submitted beyond the stated timeframe

may be rejected at our discretion.

 

Refund Processing

 Approved refunds will be issued to the original payment method within 5–10 business days.

 
Please note:

• Processing times may vary depending on your bank or payment provider
• Original shipping fees (if applicable) are non-refundable

 

Returns

 For operational efficiency, returns are generally not required.

Customers may retain the item unless explicitly instructed otherwise.

 

Limitations & Abuse Prevention

 To maintain fairness and protect all customers:

• We reserve the right to decline refunds or replacements in cases of suspected misuse, fraud, or policy abuse
• Excessive or repeated claims may result in restriction of future service
• This policy applies strictly to items purchased directly from Your Baby Shop

 

Contact

For assistance, our support team is available:

 

📧 Support@yourbabyshop.store